Returns Policy

We care about your satisfaction! That’s why returns with us are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to Salty Monkeys within 14 days of the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions

Please read conditions below. If all conditions are not met, Salty Monkeys reserves the right to refuse the return or to charge a minimum 15% restocking fee.

  • All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals and accessories. We can only refund or exchange products provided they haven’t been used and are undamaged.
  • Salty Monkeys is not responsible for mis-handling of products or ill-treatment of goods.
  • Salty Monkeys is not responsible for personal data or items left in returned merchandise.
  • Salty Monkeys is not responsible for any consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.
  • Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or equivalent model.

Returns & Exchanges

For all returns please contact accounts@saltymonkeys.com.au with a detailed explanation as to why you require a refund or exchange. Please include a copy of your original invoice and any photos you may have if the products are defective upon arrival. From here we will be in touch with further instructions. 

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow up to 30 days for a credit to appear on your account from received date. In most cases, we will issue your refund in the same way you made the original purchase.

For any returns or exchanges please email accounts@saltymonkeys.com.au